Ticket Booking Terms & Conditions

We want you to feel confident when booking with us. This policy sets out your rights and our responsibilities under Scots law. By confirming a booking (by email, verbally, or in writing), you agree to the following:

1. Changing or Cancelling Your Booking

You may cancel within 48 hours of receiving your booking confirmation email, in writing, with no charge.
If you cancel after 48 hours, the full cost of your table, ticket, or advertising will remain payable.

2. Payment

Payment must be made in line with the invoice provided, and cleared within 48 hours, unless otherwise agreed in writing.
Bookings are only secured once full payment has been received.

3. If We Cancel or Postpone

If the event is cancelled by us, you will be entitled to a full refund of your booking fee, or you may offered alternative seats or a local marketing campaign for your business
If the event is postponed, your booking will be transferred to the new date. If you cannot attend the rescheduled date, you may request a refund, which will be processed within 12 weeks after 90 days of the new event date. This is because your bank can also offer a chargeback service which has to be claimed within 90 days. We do not have access to this information within this time period.
Please note: we cannot cover costs incurred for travel, accommodation, or other arrangements.

4. Complimentary Tickets

Complimentary tickets are limited and hold value. If you cancel less than 7 working days before the event, or fail to attend, your card will be charged the cost of one standard ticket.

5. Substitutions

If you cannot attend, you are welcome to send a representative in your place. Please notify us in advance so we can update our records.

6. Agreement

By confirming your booking and/or providing card details or written confirmation of invoice, you accept this Cancellation & Refund Policy.
This policy operates under Scots law and does not affect your statutory consumer rights.

Credits Asian Connect & Business Connect